Privacy Policy — Dhaka Sports

This Privacy Policy Applies to Dhaka Sports (dhakasports.net) and all its services. By using our website or app, you agree to this Privacy Policy.

As a responsible gaming platform, Dhaka Sports adheres to international data protection standards. We are committed to safeguarding your privacy and take all necessary technical and administrative measures to do so.

This policy covers the following:

• What personal information we collect.
• Why and how that information is used.
• How long your information is retained.
• The measures we take to keep your data safe.
• What are your rights regarding your information.

Dhaka Sports We only collect data that is strictly necessary to provide our services. We never gather information beyond what is needed.

The table below outlines the types of data we collect:

We never store your password in plain text — all passwords are kept as encrypted hashes. Your financial card details are not stored on our servers.

Dhaka Sports Your personal data is used only for the purposes listed below. It is never used for any other purpose.

• Account Management: For registration, login, and profile management.
• Payment Processing: For processing deposits and paying out withdrawals.
• Identity Verification (KYC): To verify age and identity, and to prevent money laundering.
• Customer Service: To resolve your complaints or queries.
• Security Assurance: To detect fraud, hacking, and other unlawful activities.
• Legal Obligation: To comply with directives from relevant authorities.
• Service Improvement: To analyze and improve your experience.
• Promotional Communications: To inform you about offers and bonuses, only with your consent.

We retain your data only for as long as necessary. All information is kept secure for the duration your account remains active.

Retention periods by category:

• Account Information: Retained for up to 5 years after account closure for legal compliance purposes.
• Transaction Records: Retained for 7 years in accordance with Bangladesh financial regulations.
• KYC Documents: Retained for up to 5 years after account closure.
• Logs & Technical Data: Up to 12 months.
• Marketing Preferences: Removed immediately upon unsubscription.

Once the defined retention period expires, we securely delete your data or anonymize it so it can no longer be traced back to you. You may also contact us at any time to request deletion of your data — though information subject to legal obligations may not be immediately removable.

Dhaka Sports We never sell your personal data or share it with advertisers. However, we do share limited information with trusted partners where necessary to operate our services.

When information may be shared:

• Payment Provider: Only the minimum information required to process transactions with bKash, Nagad, and similar services.
• Identity Verification Service: With authorized agencies for the KYC process.
• Cybersecurity Partner: To help detect and prevent fraud.
• Law Enforcement Agencies: When required by court order or a legitimate legal investigation.

When transferring data outside Bangladesh, we ensure that the destination country maintains equivalent data protection standards.

Dhaka Sports uses cookies to deliver the best experience on our website. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: To understand usage patterns for service improvement (you can turn this off).

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features to not function properly.

Every user of the Dhaka Sports platform enjoys the following rights regarding their personal data:

To exercise these rights support@dhakasports.netto send us an email. We will respond within 30 business days.

Dhaka Sports Strictly prohibited for users under 18. We never knowingly collect or store data from minors.

• Age verification is mandatory at the time of registration.
• A national ID or birth registration certificate may be requested in suspicious cases.
• If any minor's data is collected by mistake, it is deleted immediately upon discovery and the account is closed.

Protecting Your Data Dhaka Sports Using industry-leading technical and administrative safeguards.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP is used for added security at login.
• Firewall & IDS: Advanced technology to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Restricted Access: Only authorized personnel can access information on a need-to-know basis.
• Encrypted Storage: Sensitive data stored in our database is kept in encrypted form.

However, no transmission over the internet can be guaranteed 100% secure. In the event of a security breach, we will notify affected users within 72 hours.

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated Privacy Team.

• Email: support@dhakasports.net
• Subject Line: Type "Privacy Request".
• Response Time: Up to 30 business days.

We take every complaint seriously. If your issue is not resolved to your satisfaction, you have the right to escalate it to the relevant data protection authority.